These general terms and conditions apply to all orders placed through the webshop Vidar Mode, operated by VE Business.

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Entrepreneur: VE Business, operating the webshop under the name Vidar Mode, offering products remotely to consumers.

Consumer: the natural person who is not acting in a professional or business capacity and who enters into a distance contract with the entrepreneur.

Distance contract: a contract concluded between the entrepreneur and the consumer within the framework of a system for distance selling, where one or more distance communication techniques are used until the contract is concluded.

Product: the item offered through the webshop.

Day: calendar day.

Cooling-off period: the period within which the consumer can exercise their right of withdrawal.

Right of withdrawal: the consumer's ability to withdraw from the distance contract within the cooling-off period.

Durable medium: any means that allows the consumer or entrepreneur to store information personally addressed to them in a way that allows for future consultation and unaltered reproduction of the stored information.

Third country: a country outside the European Union.

Import-related costs: import VAT, customs duties, customs clearance fees, administration fees from postal or courier services, and other local fees or costs that may arise during import, customs clearance, or delivery of an international shipment.

Article 2 – Identity of the entrepreneur

Company name: VE Business
Trade name: Vidar Mode
KvK number: 90622839

The entrepreneur sells products through the webshop to consumers. Orders can be shipped directly from a third country to the address provided by the consumer.

Article 3 – Applicability

1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the contract is concluded where the terms and conditions can be viewed and that they will be sent free of charge upon request.
3. If the contract is concluded electronically, these terms and conditions will be provided electronically in such a way that the consumer can easily store them on a durable medium.
4. If specific product or service conditions apply in addition to these general terms and conditions, the consumer can, in case of conflicting provisions, invoke the provision most favorable to them.
5. If one or more provisions of these terms and conditions are wholly or partially invalid or are annulled, the remaining provisions will remain in force.
6. Situations not explicitly covered by these terms and conditions should be assessed in accordance with the spirit and intent of the terms and conditions.

Article 4 – The offer

1. If an offer has a limited validity period or is subject to specific conditions, this will be clearly stated in the offer.
2. The offer contains a description of the products that is as complete and accurate as possible. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer.
3. Images of products are intended to provide as accurate a representation as possible. However, the entrepreneur cannot guarantee that the colors displayed on the screen exactly match the real colors, as this may depend on screen settings.
4. Obvious mistakes or obvious errors in the offer are not binding on the entrepreneur.
5. Each offer contains clear information about:the price of the product;any shipping costs;payment method;delivery and delivery time;whether the right of withdrawal applies;the main conditions for return;that orders can be shipped directly from a third country to the consumer;that any import-related costs are not included in the product price or shipping costs, unless explicitly stated otherwise;that the entrepreneur does not act as an importer of the goods in the recipient country;that any import-related costs are to be paid by the recipient to customs authorities, postal services, courier services, or other competent parties.
6. The consumer is solely responsible for informing themselves in advance about import regulations, local fees, and customs conditions that may apply in the recipient country.

Article 5 – The contract

1. The contract is concluded when the consumer accepts the offer and fulfills the conditions set forth in the offer.
2. If the consumer accepts the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically.
3. If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect electronic data transmission and ensure a secure payment environment.
4. Within legal limits, the entrepreneur may investigate whether the consumer can meet their payment obligations. If there are reasonable grounds, the entrepreneur may refuse an order or impose special conditions for its execution.
5. Every contract is concluded subject to the availability of the product in question.
6. By placing an order, the consumer accepts these general terms and conditions.
7. By placing an order, the consumer confirms that the order can be shipped directly from a third country and that any import-related costs are the consumer's responsibility, unless mandatory law stipulates otherwise.

Article 6 – International delivery, import duties and taxes

1. Orders may be shipped directly from a country outside the European Union.
2. The entrepreneur does not handle the import of goods into the recipient country themselves and does not act as the importer of the goods.
3. Delivery, transportation, and logistical handling may be performed entirely or partially by the supplier or by third parties engaged by the supplier.
4. During import or delivery, import VAT, customs duties, customs clearance fees, administration fees from postal or courier services, or other local charges may arise.
5. These import-related costs are not included in the product price or shipping costs, unless explicitly stated otherwise.
6. The consumer is responsible for paying any import-related costs imposed by customs authorities, postal services, courier services, or other competent parties.
7. The entrepreneur does not receive or collect these amounts for customs authorities, postal services, courier services, or other authorities and cannot guarantee the exact amount.
8. Delays or additional formalities due to customs controls, customs clearance, import procedures, or local legislation are beyond the entrepreneur's control.
9. If a shipment is refused, not collected, or returned due to unpaid import-related costs, the consumer is responsible for all resulting costs, including return shipping, storage costs, destruction costs, and non-refundable shipping costs, unless mandatory law stipulates otherwise.

Article 7 – Right of withdrawal and return period

1. When purchasing products, the consumer has the right to withdraw from the contract without stating reasons.
2. The entrepreneur offers a return period of 30 days from the day the consumer, or a third party designated by the consumer, has received the product.
3. The consumer must notify the entrepreneur in writing or via email within this 30-day period that they wish to exercise the right of withdrawal.
4. After the consumer has notified their wish to exercise the right of withdrawal, the product must be returned within 14 days.
5. During the cooling-off period, the consumer must handle the product and its packaging with care. The consumer may only unpack or use the product to the extent necessary to establish the nature, characteristics, and functioning of the product, as they would be allowed to do in a physical store.
6. If the consumer handles the product more than is necessary to assess it, the consumer may be liable for any decrease in value.
7. The product must, if reasonably possible, be returned in its original condition, with all accessories and in its original packaging.
8. The consumer must be able to demonstrate that the product has been returned in time, for example with a tracking or proof of shipment.

Article 8 – Costs and refund in case of right of withdrawal

1. If the consumer exercises their right of withdrawal, the consumer bears the direct costs of return shipping, unless the entrepreneur states otherwise in writing.
2. Returns may need to be sent to a return address outside the European Union. The consumer is responsible for shipping costs to this return address.
3. The entrepreneur will refund the amount paid by the consumer, including any standard shipping costs for the original delivery, no later than 14 days after the consumer has notified their wish to exercise the right of withdrawal.
4. The entrepreneur may wait with the refund until the product has been received or until the consumer has demonstrated that the product has been returned, whichever comes first.
5. Extra costs arising from the consumer choosing a delivery method other than the cheapest standard delivery will not be refunded.
6. Any import VAT, customs duties, customs clearance fees, administration fees from postal or courier services, or similar charges imposed by third parties are not covered by the entrepreneur's refund obligation, unless mandatory law stipulates otherwise.
7. If a return shipment is refused, delayed, or subject to costs by customs authorities, postal services, or courier services, the consumer bears these costs, unless the return is due to an incorrectly delivered or defective product.

Article 9 – Exclusion of right of withdrawal

1. The entrepreneur can only exclude the right of withdrawal for products where this is legally permitted and only if this has been clearly stated in the offer or at least before the contract is concluded.
2. Exclusion of the right of withdrawal may apply to, among others:products made to the consumer's specifications;products that are clearly personalized;products that can spoil quickly or become obsolete;sealed products that are not suitable for return for health or hygiene reasons and whose seal has been broken after delivery;sealed audio or video recordings or software whose seal has been broken after delivery;newspapers and magazines, with the exception of subscriptions to such.
3. Underwear, socks, and similar hygiene-sensitive products can only be excluded from the right of withdrawal if they were delivered sealed and the seal has been broken after delivery.
4. Sale items or discounted products are not automatically excluded from the right of withdrawal. For these products, the same statutory rules apply, unless a legal exception applies.

Article 10 – Exchange, damaged or incorrectly delivered products

1. If a product is damaged, defective, or incorrectly delivered, the consumer must contact customer service as soon as possible.
2. The consumer should send clear photos or videos showing the problem, so that the entrepreneur can assess the case.
3. If the product is incorrectly delivered or defective, the entrepreneur will offer an appropriate solution free of charge to the consumer, such as replacement, repair, new delivery, or refund.
4. Costs for return or replacement in case of a demonstrably incorrectly delivered or defective product are not borne by the consumer.
5. This does not affect the consumer's statutory rights.

Article 11 – Conformity and warranty

1. The entrepreneur guarantees that the products comply with the contract, the specifications stated in the offer, reasonable requirements of reliability and usability, and applicable laws and regulations at the time of the contract's conclusion.
2. The consumer has the right to a product that corresponds to what they can reasonably expect.
3. A commercial warranty from the entrepreneur, manufacturer, or supplier does not affect the consumer's statutory rights.
4. The warranty does not apply to damage caused by:improper or careless use;normal wear and tear;changes, repairs, or processing by the consumer or third parties;use contrary to instructions or care advice;damage due to intent, negligence, or careless handling by the consumer.
5. The entrepreneur is not responsible for delays, controls, additional documentation requirements, or extra costs arising from customs handling or import formalities in the recipient country, unless the damage is due to intent or gross negligence on the part of the entrepreneur.

Article 12 – Delivery and execution

1. The entrepreneur will exercise the utmost care in receiving and executing orders.
2. The delivery address is the address provided by the consumer when placing the order.
3. The entrepreneur will deliver accepted orders with reasonable speed and no later than within 30 days, unless a different delivery time has been agreed upon.
4. If delivery is delayed, or if an order cannot be executed fully or partially, the consumer will be informed no later than 30 days after placing the order.
5. In such a case, the consumer has the right to terminate the contract free of charge, unless a longer delivery time has been agreed upon.
6. In case of termination, the entrepreneur will refund the amount paid by the consumer as soon as possible and no later than within 14 days.
7. If delivery of an ordered product proves impossible, the entrepreneur may offer a substitute product. The consumer is not obliged to accept the substitute product.
8. The risk of damage or loss of the product rests with the entrepreneur until the order has been delivered to the consumer or to a third party designated by the consumer.

Article 13 – Payment

1. The consumer must pay via the payment methods offered in the webshop.
2. Payment is made upon ordering, unless explicitly agreed otherwise.
3. The consumer is obliged to immediately notify the entrepreneur of inaccuracies in payment details.
4. In case of non-payment, the entrepreneur may, within legal limits, charge reasonable and pre-notified costs.
5. Any amounts imposed on the consumer by customs authorities, postal services, courier services, or other competent parties in connection with import or delivery are separate from the payment to the entrepreneur and are the consumer's responsibility, unless mandatory law stipulates otherwise.

Article 14 – Complaints

1. Complaints about the execution of the contract must be submitted to the entrepreneur within a reasonable time after the consumer has discovered or reasonably should have discovered the defect.
2. A complaint submitted within two months of discovery is in any case considered to have been submitted in a timely manner.
3. Complaints will be answered within 14 days of receipt. If processing requires a longer time, the consumer will receive a confirmation within 14 days with information on when a more detailed response can be expected.
4. If a complaint is deemed justified, the entrepreneur will offer an appropriate solution.
5. A complaint does not suspend the consumer's payment obligations, unless the entrepreneur states otherwise in writing.

Article 15 – Long-term transactions

1. If there is an open-ended contract for the regular delivery of products or services, the consumer can terminate the contract at any time with a notice period of no more than one month.
2. If there is a fixed-term contract for the regular delivery of products or services, the consumer can terminate the contract at the end of the contract term with a notice period of no more than one month.
3. A fixed-term contract may only be tacitly extended if the consumer can then terminate the contract at any time with a notice period of no more than one month, unless mandatory law stipulates otherwise.
4. If the webshop does not offer subscriptions or long-term transactions, this article is not applicable.

Article 16 – Disputes and applicable law

1. Contracts between the entrepreneur and the consumer are governed by Dutch law.
2. This choice of law does not affect the protection the consumer enjoys under mandatory consumer law in the country where the consumer has their habitual residence, if such law is applicable.
3. Disputes should primarily be attempted to be resolved amicably.
4. If the parties cannot reach a solution, the dispute can be submitted to the competent court.

Article 17 – Final provisions

1. If a provision in these terms and conditions is found to be wholly or partially invalid, annulled, or unenforceable, the remaining provisions will remain in force.
2. In such a case, the entrepreneur and the consumer will attempt to replace the provision with a valid provision that corresponds as closely as possible to the purpose of the original provision.
3. The entrepreneur reserves the right to amend these general terms and conditions. The version that was valid at the time of the order will continue to apply to that order.